Our standard delivery fees across Metro Manila are structured as follows:

• Regular Days: We offer FREE delivery within Metro Manila for orders ₱7,000 and above. For orders under ₱7,000, standard delivery starts at ₱500 depending on the specific location.
• Peak Seasons (Valentine's Day, Mother's Day, Father's Day): Delivery fees start at ₱500 for all orders. Please note that free delivery offers (including orders ₱7,000 and above) are strictly not applicable during peak season periods.

We offer delivery across Metro Manila (including BGC/Taguig, Makati, Rockwell Center, Quezon City, Pasig, San Juan, Mandaluyong, and Alabang/Muntinlupa) as well as select nearby areas in Cavite and Rizal. Select preserved floral collections are available for nationwide shipping across the Philippines.

Our official same-day delivery cut-off is 10:00 AM PHT. Orders placed before 10:00 AM are delivered same-day across Metro Manila. For rush delivery requests past 10:00 AM, please contact us directly on Viber/WhatsApp at +63 917 932 1921.

Same-day or rush deliveries are not available during peak season.

Yes! You may request for a specific delivery time for Metro Manila deliveries for a Priority Fee starting at 1,000 depending on the location, so our team can arrange a special delivery for your order.

However, the Priority Delivery Service is not available during peak season.

Upon arrival at high-rise residential towers (BGC, Rockwell, Makati) or gated communities (Forbes Park, Dasmariñas Village, Ayala Alabang, Valle Verde etc.), our courier contacts the recipient or building security on the spot to facilitate the hand-off.

To ensure a smooth delivery experience, please take note of the following guidelines:

• Recipient Availability: Customers are responsible for ensuring the recipient or a designated representative (house staff, building staff, or assistant) is available to receive the arrangement when our courier arrives.
• Building Policy Restrictions: Some residential towers and corporate offices strictly prohibit building personnel or lobby concierges from receiving deliveries on behalf of tenants. If building personnel decline to receive the package, the recipient or their representative will need to meet our courier in the lobby or designated unloading area.
• 15-Minute Courier Waiting Limit: To ensure all scheduled orders across Metro Manila arrive on time, our couriers can wait for a maximum of 15 minutes at the site while trying to reach the recipient.
• Unattended Deliveries & Redelivery Fee: If no representative is available within the 15-minute window, our courier will proceed to the next scheduled delivery route. The order can be rescheduled for redelivery at a later available slot or the following day, subject to an additional redelivery fee.

Our riders will attempt to contact the sender or recipient. If no one is available to receive the flowers, the arrangement will be left with building security or at the reception. If redelivery is required, an additional delivery fee will apply.

Our signature crystal-clear acrylic boxes offer a modern 360-degree display for fresh Ecuadorian roses and premium blooms. The box maintains a continuous water source, similar to a vase, to help flowers stay vibrant longer and serves as a reusable luxury keepsake.

Flowers are products of nature. While we strive to match the website photos exactly, slight variations in bloom size or shade may occur. Rest assured, the value and overall aesthetic of your arrangement will always be maintained.

Fresh Ecuadorian roses and seasonal mixed blooms last 3 to 7 days with proper care.

Our preserved flower collections retain their texture and color for up to 3+ years without requiring water or maintenance.

Yes! Custom lettering on our bloom boxes, glass domes, and balloons is available. You can specify custom personalization during the ordering process. 

For bespoke color palettes or specific floral varieties, please contact our atelier.

Unfortunately, once payment is confirmed, all order details are considered final and cannot be amended to avoid production delays and mishaps.

Due to the perishable nature of our arrangements, we do not accept returns.

Orders may be cancelled before payment. After payment, cancellation requests are subject to review and are typically not allowed once materials have been purchased.

Payment must be completed within 24 hours or by the next banking day. Unpaid orders may be automatically cancelled.

• Bank transfer (BDO, UnionBank, BPI, Metrobank)
• GCash
• Credit/Debit card
• PayPal (+6%)
• Cash upon order confirmation (COD not available)

Please check your Spam/Junk folder. If it’s still not there, please send a screenshot of your payment to our Viber/WhatsApp at +63 917 932 1921 so our team can verify it manually.

Only one discount code can be used per order and cannot be combined with other promotions.

Yes, we offer custom packages for corporate gifting, VIP PR kits and event activations in Metro Manila. 

Please contact us via email or Viber / WhatsApp +63917 932 1921 for a tailored proposal.

We typically do Early Bird promos every season, and we announce these on our social media accounts. Please follow us to stay updated! 

Instagram @theglasshouseflowers

Facebook @theglasshouseflowers

All orders are considered final. We are unable to process changes to order details, addresses or card messages after your order has been confirmed as our logistics team will have already finalized the routing.

No, same-day delivery is not available during major peak seasons like Valentine's Day and Mother's Day.

To maintain the exceptional quality of our floral design, secure premium bloom imports, and guarantee on-time arrivals for all pre-orders, all delivery slots and floral allocations during peak holidays are reserved weeks in advance.

If you miss the online pre-order cut-off, you can still purchase arrangements in person! Please visit any of our pop-up booths at partner shopping centers (announced on our Instagram and Facebook @theglasshouseflowers) for on-the-spot purchases, available on a strict first-come, first-served basis.

For peak season, we are unable to provide an exact time due to the volume of orders. However, we always target to get deliveries done around lunch time.

You will receive an automated notification via Email or SMS once our rider successfully completes the delivery and updates the system status.

During high-volume delivery hours, our dispatch team may experience slight delays in marking deliveries as completed in real time. If you have not received a status update or automated notification, please message us directly on Viber/WhatsApp at +63 917 932 1921, and our team will gladly verify your order’s real-time delivery status for you.

Unfortunately, our staff members cannot leave the booth unattended. Please come and pick up your orders directly at the booth.

Yes! We have a selection of fresh arrangements available at our pop-up booths. 🌸

To check real-time stock, you may message us at +63 917 932 1921 via Viber or WhatsApp. However, please note that our team is assisting customers at the booths, so replies may be delayed. For the best experience and most accurate selection, we highly recommend visiting our locations directly.

We follow a strict first-come, first-served policy and are unable to reserve items. Thank you for your patience!