For same-day / next-day orders, please contact us at +63917 932 1921

Free delivery for orders ₱5,000 and above

Shop our new arrivals:

One-Time FleurMail
One-Time FleurMail
Preserved Rose Velvet Mini - Pink Box
Preserved Rose Velvet Mini - Pink Box

Have a question?

Frequently Asked Questions

Please see below for answers to common questions from customers

Orders
What is your same-day delivery cutoff?

Our official same-day cutoff is 10:00 AM. Orders placed after this time will be scheduled for the next available delivery date.

Can I change my order after payment?

Unfortunately, once payment is confirmed, all order details are considered final and cannot be amended to avoid production delays and mishaps.

Do you accept returns?

Due to the perishable nature of our arrangements, we do not accept returns.

Can I cancel my order?

Orders may be cancelled before payment. After payment, cancellation requests are subject to review and are typically not allowed once materials have been purchased.

Payments
How long do I have to settle payment?

Payment must be completed within 24 hours or by the next banking day. Unpaid orders may be automatically cancelled.

What payment methods do you accept?
  • Bank transfer (BDO, UnionBank, BPI, Metrobank)
  • GCash
  • Credit/Debit card
  • PayPal (+6%)
  • Cash upon order confirmation (COD not available)
Shipping & Delivery
How much is delivery?

We offer free shipping within Metro Manila for orders ₱5,000 and above, and a starting rate of ₱500 for all other orders.

What areas do you deliver to?

All arrangements are available for delivery within Metro Manila and nearby areas. Selected preserved arrangements are available for nationwide shipping. International shipping is not available at this time.

Discount
Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

Contact

Still have questions? We're happy to help! Please contact +63917 932 1921 or email us at hello@theglasshouseflowers.com and we will get back to you within 24 hours.

Secure transactions

Your transactions are protected with trusted payment gateways.

Multiple Payment Options

Pay via bank transfer, GCash, cards, or PayPal for your convenience.

Get in touch

Need help? Message us anytime on WhatsApp or Viber +63917 932 1921.