Terms & Conditions

 

 

Terms and Conditions:

  • AVAILABILITY
      • To ensure the freshness of your arrangements; colors, flowers, fillers and foliage for all arrangements are subject to seasonality and availability upon receipt of order
      • The Glass House reserves the right to automatically choose your second color choice for all FRESH arrangements (in case your first choice is unavailable) without prior notice
      • Please note that each flower arrangement is unique, and the final product may vary from the product images shown. 
  • DELIVERY WITHIN METRO MANILA
    • Flower Boutique
      • We deliver ALL fresh and preserved arrangements within Metro Manila (corresponding fees may apply)
      • Free delivery within Metro Manila for orders amounting to Php 5,000 and above (except for peak season)
      • The Glass House reserves the right to forfeit your order, in case the flowers are refused or prohibited from entering the premises upon delivery. Request for re-delivery would be incur a 1,000 pesos charge.
      • The Glass House will not be held liable for arrangements effective 1 hour after the time of delivery
    • Balloonery
      • We deliver ALL balloon arrangements within Metro Manila
      • Free delivery within Metro Manila for orders amounting to Php 5,000 and above (except for peak season)
      • The Glass House reserves the right to forfeit your order, in case the balloon(s) are refused or prohibited from entering the premises upon delivery. Request for re-delivery would incur a 1,000 pesos charge.
      • Due to the delicate nature of balloons, The Glass House will not be held liable for popped balloons effective immediately after delivery
    • The Glass House reserves the right to use a 3rd party delivery service without prior notice if deemed necessary
    • We cannot guarantee the time of delivery as we have a route to follow per day
    • Should you require a specific delivery time, we offer a Priority Booking wherein we will appoint a special delivery just for you, with a fee starting at Php 1,000 depending on the location. 
    • Deliveries are from Mondays-Saturdays, starting from 9AM-5PM (holidays may affect these hours)
    • Peak season deliveries start as early as 6AM
    • The Glass House reserves the right to postpone deliveries should inclement weather be ensuing. We will not be held liable for any losses or damages resulting directly or indirectly from acts of God

  

  • DELIVERY OUTSIDE METRO MANILA
    • Flower Boutique
      • ALL preserved arrangements are available for nationwide shipping (corresponding fees apply)
      • Fresh arrangements may be delivered to  selected areas outside Metro Manila (corresponding fees apply)
      • Preserved arrangements bound for provincial addresses will be shipped via 2Go Express
      • The Glass House will not be held liable for delayed or damaged parcels incurred during shipping.
    • Balloonery
      • Balloons may be delivered to selected areas outside Metro Manila
      • The Glass House reserves the right to use a 3rd party delivery service without prior notice 

     

    • MODES OF PAYMENT
      • Banco de Oro / Metrobank / Bank of the Philippine Islands / Unionbank (over-the-counter deposit or online transfer accepted)
      • Credit Card payments are accepted with PayPal service fee (+6%)
      • Please note that all transactions will be verified first before the order is confirmed.
      • Cash upon pick-up or delivery not accepted
      • We require the full payment to be settled within 24 hours upon placing an order. Failure to do so will automatically forfeit the order/reservation

     

    • REFUNDS/ CHANGES/ CANCELLATIONS
      • As all of our work is made-to-order, we cannot offer a refund on your purchase if you change your mind
      • Should you decide to postpone the delivery of your order, please notify us at least 2 days in advance of the original delivery date
      • Request for changes in order will be subject for approval by TGHF. Please contact us immediately for any requests
      • Cancellation of order shall not be accepted once payment has been made